Cookie Policy
Cookie Policy
This Cookie Policy explains how AskVet247 uses cookies and similar technologies when you visit our website, use our online pet consultation services, access the veterinary clinic portal, use AI-assisted tools, book appointments, manage subscriptions or interact with our platform.
Cookies help us operate the website securely, keep users signed in, remember preferences, understand how the platform is used and improve the service.
1. What Are Cookies?
Cookies are small text files placed on your device when you visit a website. They allow the website to recognise your browser, remember information, support login sessions, improve security and provide certain features.
Similar technologies may include local storage, session storage, pixels, tags, scripts and device identifiers. In this policy, we use the word “cookies” to refer to cookies and similar technologies.
2. Why We Use Cookies
AskVet247 may use cookies for the following purposes:
- To operate the website and clinic portal.
- To keep users securely signed in.
- To protect the platform from fraud, misuse and unauthorised access.
- To remember cookie preferences and consent choices.
- To support appointment booking, payments and subscriptions.
- To understand how visitors use the website and improve the service.
- To support platform monitoring, security auditing and error detection.
- To improve performance, usability and user experience.
3. Types of Cookies We Use
Strictly Necessary Cookies
These cookies are essential for the website and portal to work. They are required for security, login, authentication, session management, payment flow, form protection and core platform functions. You cannot disable these cookies through our cookie controls because the service cannot operate properly without them.
| Cookie / Technology | Purpose | Type |
|---|---|---|
| Authentication cookies | Keep authorised users signed into their AskVet247 account or clinic portal. | Strictly necessary |
| Anti-forgery cookies | Help protect forms and account actions from cross-site request forgery attacks. | Strictly necessary |
| Session cookies | Maintain secure session state while using the website or portal. | Strictly necessary |
| Cookie preference cookies | Remember your cookie choices so we do not repeatedly ask you for the same preference. | Strictly necessary |
| Security cookies | Support login protection, account security, fraud prevention and abuse detection. | Strictly necessary |
Functional Cookies
Functional cookies help remember choices you make, such as preferences, interface settings or previously selected options. These improve usability but are not always essential.
Analytics Cookies
Analytics cookies help us understand how visitors use AskVet247, which pages are visited, whether users experience errors and how we can improve the service. Where required, analytics cookies will only be used with your consent.
Performance and Monitoring Technologies
We may use performance monitoring or error logging technologies to detect technical issues, improve reliability and maintain service availability. Some monitoring may be essential for security and platform operation, while other analytics-style monitoring may require consent.
Payment and Third-Party Service Cookies
Where payments, subscriptions, embedded services or third-party integrations are used, trusted third-party providers may set cookies or similar technologies. For example, payment providers may use cookies to process payments securely, prevent fraud and comply with payment regulations.
Marketing Cookies
AskVet247 does not intend to use intrusive marketing cookies without consent. If we introduce advertising, remarketing or tracking technologies in the future, we will update this policy and, where required, ask for consent before using them.
4. Cookies Used by the Clinic Portal
The AskVet247 clinic portal uses cookies and similar technologies to provide secure access to SaaS features such as clinic dashboards, patient records, case management, AI reports, audit logs, subscriptions, user management and compliance tools.
These cookies help ensure that users can only access information belonging to their authorised clinic and that administrative actions can be logged for security and compliance purposes.
5. Cookies and AI-Assisted Tools
Cookies may help authenticate users and maintain sessions while using AI-assisted tools such as veterinary report generation, note-taking, toxin checking, drug safety checking, cytology support, blood test interpretation and imaging support.
Cookies themselves are not used to make clinical decisions. AI-assisted tools may process information entered or uploaded by users in accordance with our Privacy Policy, Terms & Conditions and AI transparency materials.
6. Consent
Some cookies are strictly necessary and may be used without asking for consent because they are needed to provide the service you requested or to keep the platform secure.
Non-essential cookies, such as certain analytics, marketing or optional functionality cookies, should only be used where the required consent has been obtained. You should be able to accept, reject or manage non-essential cookies where they are used.
7. Managing Your Cookie Preferences
You can manage cookies through our cookie controls where available. You can also control cookies through your browser settings. Most browsers allow you to block cookies, delete cookies or receive alerts before cookies are stored.
If you block strictly necessary cookies, parts of AskVet247 may not work correctly. For example, you may not be able to sign in, remain signed in, complete forms, use the clinic portal or access secure services.
8. Browser Controls
You can usually find cookie controls in your browser’s privacy or security settings. Browser controls may allow you to:
- Delete cookies stored on your device.
- Block all cookies.
- Block third-party cookies.
- Allow cookies from selected websites.
- Clear cookies when closing the browser.
- Use private or incognito browsing modes.
9. Third-Party Cookies
Some cookies may be set by third-party providers that support AskVet247. These may include providers for payments, hosting, analytics, monitoring, communication, embedded tools or security.
We do not control all third-party cookies. Third-party providers may process information according to their own privacy policies and cookie notices. We aim to work with reputable providers and maintain appropriate data protection arrangements where required.
10. Changes to This Cookie Policy
We may update this Cookie Policy from time to time to reflect changes in our website, platform, legal requirements, cookie usage, analytics tools or third-party services.
The version and date at the top of this page show when this Cookie Policy was last updated. Where changes are material, we may notify users or ask for updated consent where required.
11. Contact
If you have questions about this Cookie Policy, privacy, data protection or how AskVet247 uses cookies, please contact AskVet247 using the contact details provided on our website or inside your account dashboard.